Last updated: 20th September 2024
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and improving our website's functionality.
This Cookie Policy explains what cookies we use, why we use them, and how you can control them.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our website to function properly and cannot be switched off. They are usually set in response to actions you take, such as:
- Logging into your account
- Adding items to your shopping basket
- Filling in forms and setting privacy preferences
- Providing security features
| Cookie Name |
Purpose |
Duration |
| session_id |
Maintains your session while browsing |
Session |
| cookie_consent |
Remembers your cookie preferences |
1 year |
| csrf_token |
Security protection for forms |
Session |
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's performance.
| Cookie Name |
Provider |
Purpose |
Duration |
| _ga |
Google Analytics |
Distinguishes unique users |
2 years |
| _gid |
Google Analytics |
Distinguishes unique users |
24 hours |
| _gat |
Google Analytics |
Throttles request rate |
1 minute |
2.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.
| Cookie Name |
Purpose |
Duration |
| user_preferences |
Stores your site preferences |
1 year |
| language_setting |
Remembers your language choice |
1 year |
| font_size |
Accessibility font size preference |
1 year |
2.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track advertising effectiveness. They may be set by our advertising partners.
| Cookie Name |
Provider |
Purpose |
Duration |
| fbp |
Facebook |
Tracks conversions from Facebook ads |
3 months |
| _gcl_au |
Google Ads |
Conversion tracking for Google Ads |
3 months |
3. How We Use Cookies
3.1 Website Functionality
- Keeping you logged in during your session
- Remembering items in your shopping basket
- Storing your preferences and settings
- Providing security features and fraud protection
3.2 Performance Improvement
- Understanding which pages are most popular
- Identifying technical issues and improving site speed
- Testing new features and layouts
- Analysing user behaviour to enhance user experience
3.3 Personalisation
- Customising content based on your interests
- Providing relevant product recommendations
- Remembering your communication preferences
- Adapting the website to your accessibility needs
3.4 Marketing and Advertising
- Showing relevant advertisements on our website and others
- Measuring the effectiveness of our marketing campaigns
- Preventing repeated display of the same advertisements
- Understanding your interests to improve our targeting
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies, and they are subject to the privacy policies of the third parties.
4.1 Google Services
- Google Analytics: Website traffic analysis and user behaviour insights
- Google Ads: Advertising and conversion tracking
- Google Maps: Interactive maps and location services
4.2 Social Media
- Facebook: Social media integration and advertising
- Twitter: Social media sharing and analytics
- LinkedIn: Professional networking and business advertising
4.3 Customer Support
- Live Chat: Real-time customer support functionality
- Help Desk: Support ticket management and user assistance
5. Managing Your Cookie Preferences
5.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner with options to:
- Accept All: Allow all cookies for the best experience
- Necessary Only: Only essential cookies for basic functionality
- Custom Settings: Choose which types of cookies to allow
5.2 Browser Settings
You can control cookies through your browser settings:
Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and Security → Cookies and other site data
- Choose your preferred cookie settings
Mozilla Firefox
- Click the menu button → Options
- Select Privacy & Security
- In the Cookies and Site Data section, choose your preferences
Safari
- Click Safari → Preferences
- Click the Privacy tab
- Select your cookie preferences under "Cookies and website data"
Microsoft Edge
- Click the three dots menu → Settings
- Go to Cookies and site permissions
- Click on Cookies and site data to manage settings
5.3 Opt-Out Links
You can opt out of certain third-party cookies directly:
6. Impact of Disabling Cookies
6.1 Essential Cookies
If you disable essential cookies, you may experience:
- Inability to log into your account
- Loss of shopping basket contents
- Security vulnerabilities
- Form submission issues
6.2 Performance Cookies
Disabling performance cookies means:
- We cannot improve website performance based on usage data
- Technical issues may not be identified quickly
- New features may not work optimally
6.3 Functional Cookies
Without functional cookies:
- Your preferences won't be remembered
- Personalised features may not work
- Accessibility settings will reset each visit
6.4 Marketing Cookies
Disabling marketing cookies results in:
- Less relevant advertisements
- Inability to measure marketing effectiveness
- Possible repetition of promotional content
7. Mobile App Cookies
Our mobile applications may use similar technologies to cookies, including:
- Local storage for app preferences
- Analytics SDKs for performance monitoring
- Push notification tokens
- Crash reporting and diagnostics
8. Updates to Cookie Policy
We may update this Cookie Policy to reflect:
- Changes in technology and cookie practices
- New features or services we offer
- Updates to legal requirements
- Improvements to our privacy practices
We will notify you of significant changes by:
- Updating the "Last updated" date at the top of this policy
- Sending email notifications to registered users
- Displaying notices on our website
- Requesting fresh consent where required
9. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
10. Additional Resources
For more information about cookies and online privacy:
This Cookie Policy was last updated on 20th September 2024 and is effective immediately.